Overview
Refund & Return Policy
Luxury Graphx
Effective Date: June 1, 2024
At Luxury Graphx, we are committed to providing high-quality digital products. Since our products are digital downloads, they are non-returnable and non-refundable once purchased. By making a purchase, you agree to the terms outlined in this Refund & Return Policy.
1. Digital Product Policy
Our products include, but are not limited to:
- Digital templates
- E-books and guides
- Graphic design assets
- Stock images and videos
- Presets and filters
- Other downloadable content
Because of the intangible nature of digital products, we do not offer refunds or returns once the file has been accessed or downloaded.
2. Refund Eligibility
Refunds may only be issued under the following circumstances:
- Duplicate Purchases – If you accidentally purchase the same digital product more than once, contact us within 7 days for a refund on the duplicate charge.
- Technical Issues – If you experience issues accessing the digital file that cannot be resolved by our support team, we may offer a replacement or refund.
- Incorrect Product Delivered – If you receive the wrong digital file, we will provide the correct product or issue a refund upon verification.
3. Non-Refundable Situations
We do not provide refunds for:
- Change of Mind – If you no longer want or need the product after purchase.
- Failure to Download – If you fail to download the product after purchase, refunds are not provided. However, we will assist you in re-accessing your download.
- Compatibility Issues – It is the buyer’s responsibility to ensure their device and software can use the product before purchasing.
- Custom or Personalized Digital Items – Products that have been customized or personalized cannot be refunded.
4. Support & Issue Resolution
If you experience issues with a digital download, we encourage you to contact our support team before requesting a refund. We are happy to help troubleshoot and ensure you can access your purchase.
To contact support, email us at [Insert Contact Email] with your order details, a description of the issue, and any relevant screenshots.
5. Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in a permanent ban from purchasing our digital products in the future. If you have any issues, please reach out, and we will do our best to resolve them.
6. Policy Updates
We reserve the right to update this Refund & Return Policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
7. Contact Information
For refund inquiries, technical support, or general questions, contact us:
Luxury Graphx
Website: https://luxurygraphx.com
Email: admin@luxurygraphx.com
By purchasing from Luxury Graphx, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.